The WARMLINE received the 2013 Provider of the Year Award from the Ohio Empowerment Coalition for Consumer Operated Services!
History of the WARMLINE
The WARMLINE was created in July of 1994. A WARMLINE in Cleveland, Ohio gave us some ideas of what was needed. We started with two four hour shifts-11A.M. to 3P.M and 3P.M. to 7P.M. As the numbers of calls we received each shift kept growing we added another four hour shift, and another, and another until we had a 24 hour a day line. To even out the number of four hour shift in a day we changed the hours of each shift to 12A.M. to 4A .M, 4A.M. to 8A.M. etc.
In 1999, the number of WARMLINE calls missed showed the need for a second phone line. Gradually four more shifts were available. This provides two WARMLINE representatives working from 12P.M. to 4A.M. – that means four shifts a day.
We continue making history. The WARMLINE has grown from six employee to thirty employees. The number of phone calls have gone from under a thousand a year to over twenty thousand a year.